filber Privacy Policy – Your Data, Handled With Care
This Privacy Policy explains what personal information filber collects when you use our platform, how we use it, who we may share it with, and what rights you have over your own data. We are committed to keeping your information secure and handling it responsibly in line with applicable Philippine data protection regulations. Please read this page carefully so you know exactly how your data is managed.
What We Collect and Why
1. Information We Collect
When you register for an account on filber, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our identity verification process, which is required under applicable Philippine regulations before withdrawals can be processed. When you make deposits or withdrawals, we collect transaction details including the payment method used, the amount, and the date and time of each transaction. As you browse and use the platform, we automatically collect certain technical data such as your IP address, device type, browser version, operating system, and pages visited. We use cookies and similar tracking technologies to remember your preferences, keep your session active, and understand how players interact with different parts of the platform. All information collected is used solely for the purposes described in this policy and is not collected in excess of what is reasonably necessary.
2. How We Use Your Information
The personal information you provide is used primarily to create and manage your filber account, verify your identity, process deposits and withdrawals, and deliver the sports betting and gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for the operation of your account. Where you have opted in, we may also use your email address or mobile number to send you information about promotions and offers available on the platform; you can withdraw this consent at any time through your account settings. Technical and usage data is used to monitor platform performance, detect and prevent fraud, investigate suspicious activity, and improve the overall user experience for players across the Philippines. We may use aggregated, anonymised data for internal analytics and reporting purposes, but this data cannot be used to identify any individual player. filber does not use your personal data to make automated decisions that produce legal or similarly significant effects without human review.
3. Sharing Your Information
filber does not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners — all of whom are bound by strict confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared. We may disclose your personal information to Philippine government authorities, regulators, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of filber, its players, or the public. In the event that filber undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer through the email address registered to your account. We do not share your data with any third party for purposes beyond those described here without your explicit prior consent.
4. Data Retention
We retain your personal information for as long as your filber account remains active and for a reasonable period thereafter to allow us to resolve any disputes, enforce our terms, or comply with legal obligations under Philippine law. Identity verification documents and transaction records are retained for the minimum period required by applicable anti-money laundering and gaming regulations, which may extend beyond the closure of your account. When your data is no longer required for any of these purposes, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request the deletion of your account, we will process your request promptly and confirm when your data has been removed, subject to any legal retention requirements that prevent immediate deletion. You may contact our support team at any time to enquire about the specific retention period applicable to your personal data. We review our retention practices regularly to ensure that we are not holding data for longer than is necessary or proportionate.
5. Your Rights Over Your Data
As a player based in the Philippines, you have the right to request access to the personal information that filber holds about you, and to receive a copy of that information in a commonly used format. You have the right to request the correction of any inaccurate or incomplete personal data, and we will update our records promptly upon receiving a valid request. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain it. You have the right to object to the processing of your personal data for direct marketing purposes, and we will honour such requests without requiring you to provide a reason. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond within a reasonable timeframe.
6. Cookies and Tracking
filber uses cookies and similar technologies to provide a functional, personalised, and secure experience on the platform. Essential cookies are required for the platform to operate correctly — they keep you logged in, remember your language preferences, and protect against cross-site request forgery attacks; these cannot be disabled without affecting your ability to use the platform. Analytics cookies help us understand how players navigate the site, which pages are most visited, and where users encounter difficulties, allowing us to make targeted improvements to the experience. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies selectively. Please note that disabling certain cookies may affect the functionality of some features on the filber platform. For a full list of the cookies we use and their purposes, please contact our support team.
7. Security Measures
filber takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, and sensitive data at rest is stored using strong encryption. Access to personal data within our organisation is restricted to staff who have a legitimate need to process it as part of their role, and all such staff are subject to confidentiality obligations. We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and without undue delay. We encourage you to use a strong, unique password for your filber account and to enable any additional security features available, such as two-factor authentication, to further protect your account.
8. Changes to This Policy
filber may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the services we offer. When we make material changes, we will notify you by posting a prominent notice on the platform and, where appropriate, by sending a notification to your registered email address. The date at the top of this page will always reflect when the policy was last updated, so you can easily check whether any changes have been made since your last visit. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the filber platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options.
Related Policies and Resources
These pages work alongside our Privacy Policy to give you a complete picture of how filber operates and protects its players.
Terms and Conditions
The full rules governing your use of the filber platform, including account registration, deposits, withdrawals, betting rules, and prohibited activities — all written in clear Philippine English.
Read TermsResponsible Gaming
Tools and guidance to help you stay in control of your gaming activity. Deposit limits, session reminders, and self-exclusion options are available to every registered player on the platform.
Learn MoreFAQ
Quick answers to common questions about your account, payments, bonuses, and how the platform works — all written for Filipino players in straightforward, everyday language.
Visit FAQReady to Join filber?
Now that you know how we handle your data, create your account and start enjoying sports betting, casino-style games, and local payment options — all in Philippine pesos, from any device.